Something broken, confusing, or missing? Get in touch — this is a small team and your message reaches a person.
Contact us
We aim to reply within two business days. Including your account email and, for a bug, what you were doing when it happened will usually get it fixed a lot faster.
ChessGPT Max is an auto-renewing subscription, sold monthly or annually. In the iPhone app, payment is charged to your Apple ID when you confirm the purchase, and the subscription renews automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel it at any time in your App Store account settings.
Use of the iPhone app is governed by Apple's Standard End User License Agreement (EULA). What we collect and why is set out in the Privacy Policy.
How do I cancel my subscription?
On iPhone, open Settings, tap your name, then Subscriptions, and cancel ChessGPT there. On the web, open your account settings and cancel there. You keep full access until the end of the period you have already paid for, and you are not billed again.
How do I delete my account?
In the app (Android or iPhone), tap your profile icon, then Delete account. Without the app, email us. Full steps: Delete your account. Deletion removes your games, analyses, chat history, lessons, and repertoires permanently — it cannot be undone.
Can I change the Chess.com username linked to my account?
Each account links to one chess username, which keeps your analysis history coherent. To change it, email us and we will move it for you.
My games are not importing.
Check that the username is spelled exactly as it appears on Chess.com or Lichess, and that your profile and game archive are public. We can only read games those sites publish publicly. If it still fails, send us the username and we will look.
I was charged but my account still shows the free plan.
Subscription status usually updates within a minute. If it has not after a few minutes, email us with the address you paid with and we will fix it straight away.
Does ChessGPT work without a Chess.com account?
Yes. You can paste any game in PGN format and analyze it, and the coach chat works on its own. Linking an account is what unlocks the features built on your own play — insights, repertoire, and puzzles drawn from your losses.
What we collect and why is set out in the Privacy Policy. To request a copy of your data or ask a privacy question, email the address above.